Avella Homes - Website Terms & Conditions

Website: www.avellahomes.com.au
Effective Date: 29/10/2026
Business Name: Avella Homes
Legal Entity: Avella Homes Pty Ltd
ABN: 44 702 222 535

1. General

1.1 Welcome to the Avella Homes website (www.avellahomes.com.au), operated by Avella Homes Pty Ltd, trading as Avella Homes ("Avella", "we", "us" or "our").

1.2 By accessing or using this website, you agree to these Website Terms & Conditions.

1.3 These terms govern the use of our website, including browsing home designs, accessing information, submitting enquiries and requesting quotations.

1.4 Separate terms and agreements apply to the purchase, supply, delivery and installation of Avella modular homes.

1.5 Nothing in these terms excludes, restricts or modifies any rights available under Australian Consumer Law or other applicable legislation.

2. About Avella Homes

2.1 Avella Homes is a Western Australian business specialising in the supply of modular homes.

2.2 We offer customers two purchasing pathways:

Supply Only: Customers purchase their modular home directly from Avella Homes and independently arrange installation and associated onsite building works.

Supply + Install: Customers purchase their modular home from Avella Homes and separately engage a registered building partner to undertake onsite building and installation works.

2.3 Under the Supply + Install pathway, customers enter into two separate contracts, generally signed at the same time:

• A Home Supply Agreement with Avella Homes.

• A Building or Installation Agreement with the registered building partner.

2.4 Each agreement outlines the respective parties' obligations, scope of work, costs, payment terms and responsibilities.

2.5 Avella Homes does not represent itself as the registered builder responsible for onsite installation works undertaken by its building partners.

3. Website Information

3.1 We endeavour to ensure information published on our website is accurate, current and helpful.

3.2 Information provided on this website is intended to help customers understand our homes, products, services and purchasing processes.

3.3 General website information does not constitute a binding quotation, contractual offer or guarantee of availability.

3.4 We may update product information, home designs, finishes, specifications, pricing and other website content as our product range develops.

3.5 Where a customer has entered into a formal agreement, their contractual rights and obligations will be determined by that agreement and applicable law.

4. Home Designs, Images and Specifications

4.1 Images, illustrations, floor plans, architectural renders and other visual materials displayed on this website are provided to demonstrate our home designs and available options.

4.2 Actual homes may differ from displayed images due to selected finishes, optional upgrades, manufacturing changes and site-specific requirements.

4.3 Furniture, landscaping, site improvements, appliances, decking and other items depicted in images may not be included in the standard home supply price unless expressly specified.

4.4 Dimensions and floor areas are provided for general information. Customers should refer to the relevant approved drawings and final specifications for confirmed measurements.

4.5 Where a home is described as designed to meet Australian building standards or National Construction Code requirements, final compliance and installation requirements will depend on the relevant design documentation, site conditions, applicable regulations and approvals.

4.6 Before purchasing, customers will receive documentation identifying the agreed home design, specifications, inclusions and applicable options.

5. Pricing and Quotations

5.1 Prices displayed on our website, where provided, are in Australian dollars and include GST unless expressly stated otherwise.

5.2 Advertised prices may relate to the supply of the modular home only and may exclude installation, foundations, utility connections, specialist assessments, statutory approvals and other site-specific costs.

5.3 Any applicable delivery inclusions, exclusions or additional transport costs will be identified in the relevant quotation.

5.4 Website prices and estimates are subject to availability, selected specifications and any clearly disclosed conditions.

5.5 A formal written quotation will specify the proposed purchase price, inclusions, exclusions, delivery arrangements and applicable terms.

5.6 Any quotation will remain valid for the period specified in that quotation.

5.7 Pricing under an executed Home Supply Agreement will be governed by that agreement and applicable law.

6. Delivery and Installation

6.1 Avella Homes coordinates the supply and delivery of modular homes in accordance with the applicable Home Supply Agreement.

6.2 Delivery availability and cost may depend on the home's dimensions, destination, transport access and other logistical requirements.

6.3 Customers choosing Supply Only are responsible for arranging the required installation works unless otherwise agreed in writing.

6.4 Customers choosing Supply + Install enter into a separate agreement with a registered building partner responsible for the installation works specified in that agreement.

6.5 Site preparation, foundations, cranage, utility connections, approvals and other works will be allocated between the relevant parties in the applicable written agreements.

6.6 Any delivery or installation timeframe published on this website is indicative unless expressly confirmed in a binding written agreement.

7. Planning, Building Approvals and Site Suitability

7.1 Modular homes may be subject to planning, building, health, environmental and other regulatory approvals.

7.2 Requirements vary depending on the property's location, zoning, intended use and site conditions.

7.3 Customers may require professional assessments, including geotechnical, wind classification, energy efficiency, bushfire and other relevant reports.

7.4 Avella may provide general information or assist customers in identifying relevant requirements as part of its customer assessment process.

7.5 Information provided through the website does not replace advice from local authorities, registered building professionals, engineers or other qualified specialists.

7.6 The purchase or reservation of an Avella Home does not guarantee that the home can be installed on a particular property.

8. Website Enquiries and Registrations

8.1 Visitors may submit enquiries, register interest, request information or arrange appointments through forms provided on this website.

8.2 By submitting an enquiry, you confirm that the information supplied is accurate to the best of your knowledge.

8.3 Submitting an enquiry or registration does not create an obligation to purchase a home or require Avella to accept a purchase order.

8.4 Avella may contact you using the details provided to respond to your enquiry, discuss your requirements or provide information relevant to your request.

8.5 Any separate marketing communications will be managed according to your preferences, our Privacy Policy and applicable law.

9. Promotions and Special Offers

9.1 Avella may occasionally offer promotional pricing, reservation opportunities, gift cards, incentives or other special offers.

9.2 Promotions may be subject to specific eligibility criteria, availability, commencement and closing dates and additional conditions.

9.3 Where separate promotion terms apply, these will be made available through the relevant promotional page.

9.4 The Avella Homes Founding Customer Offer is governed by its own Founding Customer Offer Terms & Conditions.

9.5 Any promotional benefit will be provided in accordance with its advertised conditions and applicable consumer laws.

10. Payments and Online Transactions

10.1 Where payment facilities are offered through the website, the applicable payment amount, purpose and terms will be displayed before the transaction is completed.

10.2 Payments may be processed through third-party payment service providers.

10.3 Customers should review the applicable payment, cancellation and refund conditions before completing a transaction.

10.4 Reservation payments, home supply deposits and other contractual payments may be subject to separate agreements and applicable legislative requirements.

10.5 These Website Terms & Conditions do not replace any specific payment terms or refund rights arising under a separate agreement or Australian Consumer Law.

11. Australian Consumer Law

11.1 Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law where those guarantees apply.

11.2 Customers may be entitled to remedies, including repair, replacement, refund or compensation, depending on the circumstances and applicable law.

11.3 Any warranties offered by Avella are additional to customers' statutory rights.

11.4 Nothing on this website or in these Terms & Conditions limits any consumer rights or remedies that cannot lawfully be excluded.

12. Intellectual Property

12.1 Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, illustrations and marketing materials, is owned by or licensed to Avella Homes.

12.2 Visitors may view, download or print website content for personal, non-commercial purposes.

12.3 Website content must not be reproduced, distributed, modified or used commercially without prior written permission, except as permitted by law.

12.4 Third-party trademarks and brand names remain the property of their respective owners.

13. External Links and Third-Party Services

13.1 Our website may contain links to third-party websites, suppliers, professional service providers or other external resources.

13.2 These links are provided for convenience and information.

13.3 Avella does not control the content, security or availability of third-party websites.

13.4 Accessing external websites may be subject to their own terms, conditions and privacy policies.

14. Privacy and Personal Information

14.1 Avella respects the privacy of visitors and customers.

14.2 Personal information collected through website enquiries, registrations and other interactions will be handled in accordance with our Privacy Policy and applicable privacy legislation.

14.3 Our Privacy Policy explains how we collect, use, store and disclose personal information and how individuals can contact us about privacy matters.

14.4 Visitors can access our Privacy Policy through the website.

15. Website Availability and Security

15.1 We take reasonable steps to maintain a functional and secure website.

15.2 We cannot guarantee uninterrupted access or that the website will always be free from technical errors or temporary disruptions.

15.3 Visitors must not use the website in a way that interferes with its operation, compromises security or breaches applicable laws.

15.4 We may temporarily suspend access where reasonably necessary for maintenance, security or technical reasons.

16. Liability

16.1 To the extent permitted by law, Avella is not responsible for losses arising solely from temporary website unavailability, unauthorised misuse of the website by third parties or circumstances beyond our reasonable control.

16.2 Nothing in this section excludes or limits liability that cannot lawfully be excluded, including liability arising under Australian Consumer Law.

16.3 These terms do not affect any rights or obligations under a separate Home Supply Agreement or other binding contract.

17. Changes to These Terms

17.1 Avella may update these Website Terms & Conditions from time to time to reflect changes in website functionality, business operations or applicable legal requirements.

17.2 Updated terms will be published on this page with a revised effective date.

17.3 Changes will not retrospectively remove rights already accrued under a separate agreement or applicable law.

18. Governing Law

18.1 These Website Terms & Conditions are governed by the laws of Western Australia and applicable Commonwealth legislation.

18.2 Any disputes will be subject to the jurisdiction of the courts having appropriate authority, subject to applicable consumer protections.

19. Contact Us

For questions regarding these Website Terms & Conditions, please contact:

Avella Homes
Email: jason@avellahomes.com.au
Website: www.avellahomes.com

Last Updated: 29/10/2026

Avella Homes - Privacy Policy

Website: www.avellahomes.com.au
Effective Date: 29/10/2026
Business Name: Avella Homes
Legal Entity: Avella Homes Pty Ltd
ABN: 44 702 222 535

1. Introduction

At Avella Homes, we value your privacy and understand the importance of protecting your personal information.

This Privacy Policy explains how Avella Homes ("Avella", "we", "us" or "our") collects, uses, stores and discloses personal information when you visit our website, submit an enquiry, register for an offer or engage with our products and services.

We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

2. Personal Information We Collect

Depending on how you interact with Avella Homes, we may collect the following information:

• Contact information: Your name, email address, telephone number and residential or postal address.

• Property information: Property location, site details, intended use of the home and information relevant to delivery or installation.

• Home preferences: Preferred home designs, specifications, finishes, optional upgrades and purchasing requirements.

• Customer enquiries: Information provided through website forms, telephone calls, emails, appointments and other communications.

• Transaction information: Quotations, orders, invoices, payments, reservation details and refund records.

• Marketing preferences: Your consent to receive promotional communications and records of your communication preferences.

• Website information: Device information, browser type, IP address, website activity and other information collected through applicable cookies and analytics technologies.

We generally do not request sensitive personal information unless it is reasonably necessary for a specific lawful purpose.

3. How We Collect Information

We may collect personal information when you:

• Visit our website or use our online forms.

• Register your interest in an Avella Home.

• Participate in the Founding Customer Offer or another promotion.

• Request a quotation or property assessment.

• Contact us by telephone, email or social media.

• Visit our Experience Centre.

• Enter into a Home Supply Agreement.

• Communicate with our team during the design, ordering, delivery or installation process.

We may also receive relevant information from authorised building partners, contractors, professional advisers or other third parties involved in your enquiry or purchase.

Where practical, we collect personal information directly from you.

You may make general enquiries without providing identifying information, although we may require certain details to provide quotations, assess property suitability or process transactions.

4. How We Use Your Information

We collect and use personal information for purposes reasonably connected with operating Avella Homes, including:

• Responding to enquiries and providing product information.

• Preparing quotations and discussing home purchasing options.

• Assessing customer requirements and property suitability.

• Managing Founding Customer registrations and reservations.

• Processing payments, refunds and promotional benefits.

• Managing home designs, specifications and customer selections.

• Coordinating manufacturing, quality assurance and delivery.

• Facilitating communication with registered building partners where required.

• Managing appointments, customer service and after-sales enquiries.

• Maintaining business and transaction records.

• Improving our website, products, services and customer experience.

• Complying with applicable legal and regulatory obligations.

We may use your information for other purposes where you have consented or where permitted or required by law.

5. Marketing Communications

If you choose to receive marketing communications, Avella Homes may contact you with information about:

• New modular home designs and product releases.

• Special offers and promotions.

• Experience Centre events and announcements.

• Company news and relevant housing information.

We may communicate through email, SMS or other channels where permitted by applicable law.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in a message or by contacting us directly.

Opting out of marketing will not prevent us from contacting you about an existing enquiry, reservation, quotation, purchase or other necessary service-related matter.

We do not sell customer contact lists to third-party advertisers.

6. Founding Customer Registrations and Reservations

When you register for the Avella Homes Founding Customer Offer, we collect the information necessary to manage your registration and determine eligibility.

This may include your contact details, preferred home, intended property location and anticipated purchasing timeframe.

If you proceed with a reservation, we may also retain:

• Reservation confirmation details.

• Records of accepted terms and conditions.

• Payment and refund transaction references.

• Your reservation status.

• Relevant communications and promotional benefit records.

This information is used to administer the Founding Customer Offer in accordance with its separate Terms & Conditions.

Submitting a registration does not automatically enrol you in unrelated marketing communications.

7. Sharing Information with Building Partners and Service Providers

Avella Homes may share relevant personal information with trusted third parties where reasonably necessary to provide our products and services.

These may include:

• Registered building partners responsible for onsite installation.

• Engineers, building surveyors and other professional consultants.

• Manufacturing and quality assurance partners.

• Transport, logistics and delivery providers.

• Payment processing and accounting providers.

• Website hosting, customer management and technology service providers.

• Professional advisers, including legal and financial advisers.

• Government authorities where required or authorised by law.

For customers choosing our Supply + Install pathway, relevant customer and property information may be shared with the registered building partner to assist with quotations, site assessments, approvals and installation coordination.

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

We may also disclose personal information with your consent or where otherwise permitted or required by law.

8. Customer Management and Data Storage

Avella Homes uses digital business systems to manage customer enquiries, sales opportunities, assessments and transactions.

These may include website forms, customer relationship management software, cloud-based databases, accounting systems and secure document storage services.

Our customer management systems include Microsoft Sharepoint and Softr.

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

• Access controls and user permissions.

• Password-protected systems.

• Secure cloud-based services.

• Restricted access to customer information.

• Appropriate staff procedures for handling personal information.

Although we take reasonable precautions, no online system can be guaranteed to be completely secure.

9. Overseas Disclosure of Information

Avella Homes works with international manufacturing partners and may use technology and cloud-based service providers that operate or store information outside Australia.

Where reasonably necessary for manufacturing, ordering or product delivery, limited customer or order-related information may be provided to overseas suppliers.

Where applicable, we will take reasonable steps required by Australian privacy law when disclosing personal information to overseas recipients.

We aim to minimise the personal information shared internationally and limit disclosures to information necessary for legitimate business purposes.

10. Website Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the user experience.

These technologies may collect information such as:

• Pages visited and time spent on the website.

• Browser and device information.

• General location information derived from IP addresses.

• Website referral sources.

• Interactions with website content and forms.

We may use Google Analytics, Meta Pixel analytics and advertising technologies to understand website performance and measure the effectiveness of marketing campaigns.

You can manage cookies through your browser settings and, where available, website privacy controls.

11. Payment Information

Where online payments are available, Avella may use a third-party payment processor to securely process transactions.

Payment providers may collect and process payment card details according to their own privacy policies and security procedures.

Avella may retain relevant transaction records, including amounts, payment references, dates and refund details, for accounting, customer service and legal purposes.

We do not intend to store full payment card numbers or card security codes within our customer management system.

12. Accessing and Correcting Your Information

You may request access to personal information that Avella Homes holds about you.

You may also ask us to correct information that is inaccurate, incomplete, outdated or misleading.

Requests can be submitted using the contact details at the end of this Privacy Policy.

We may need to verify your identity before processing a request.

We will respond within a reasonable timeframe and explain any circumstances in which access or correction cannot be provided under applicable law.

13. Retention and Deletion of Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, meet contractual obligations, resolve disputes and comply with applicable legal and record-keeping requirements.

When information is no longer required, we take reasonable steps to securely delete or de-identify it, where appropriate and subject to applicable legal obligations.

You may contact us to request deletion of personal information. We will assess such requests in accordance with our legal and operational obligations.

14. Privacy Complaints

If you have concerns about how Avella Homes has handled your personal information, please contact us using the details below.

We will review your complaint and aim to provide a response within 30 days.

If you are dissatisfied with our response and the Privacy Act applies to the matter, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner
Website: www.oaic.gov.au

15. Third-Party Websites

Our website may contain links to third-party websites, including suppliers, service providers and other external organisations.

Avella Homes is not responsible for the privacy practices of websites operated by third parties.

We encourage visitors to review the privacy policies of external websites before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology systems or applicable legal requirements.

The latest version will be published on our website, together with the date it was last updated.

Where appropriate, we will provide additional notice of material changes.

17. Contact Us

For questions about this Privacy Policy, access or correction requests, or privacy complaints, please contact:

Avella Homes
Email: jason@avellahomes.com.au
Website: www.avellahomes.com.au

Last Updated: 29/10/2026